Month: December 2020

CANAL+

1. What is myCANAL?
myCANAL+ is the mobile application to watch the Pay TV Channels of CANAL+ MYANMAR FG and Free to Air Channels.

2. What programs can be watched at CANAL+?
Variety of programs as Movies, Series, Music, News, Lifestyle, Health and various Entertainment programs, which are broadcasting at the Pay TV Channels and Free to Air Channels. Viewer can be watched directly or within eight days after broadcasting.

3. How to watch CANAL+?
To watch CANAL+, you can purchase your favorite CANAL+ program via the Myanmar Net application and enjoy the full range of new TV series and great TV channels.

4. How can I login to the myCANAL App?
After connecting “Myanmar Net” Wi-Fi, Choose “Myanmar Net Customers” at the log-in place of myCANAL App.

5. Can I get a free trial for CANAL+?
Not available free trial for CANAL+.

6. Videos can be downloaded at CANAL+?
Videos can be downloaded and watched in the duration of 7 days from “Series” or “Movies” section of myCANAL App.

7. How many devices can connect and watch CANAL+?
Both Postpaid  (AWT Plan) and Prepaid (AWT Packs) subscribers can watch myCANAL on 2 different devices at the same time.

Myanmar Cast

1. What is Myanmar Cast?
Myanmar Cast is the Streaming App of Entertainment programs which can be watched Anywhere, Anytime.

2. What can be watched on Myanmar Cast?
Myanmar movies and mini-series, LIVE TV programs, Update Local and International News, Music, Lifestyle, Health-Care and variety of entertaining programs can be watched on Myanmar Cast.

3. How to access Myanmar Cast App?
You can access the Myanmar Cast App with Username ၊ Password of Myanmar Cast’s 30 Days Scratch Card and also with Myanmar Net Account.

4. Where can I buy Myanmar Cast’s 30 Days Scratch Card?
Myanmar Cast’s 30 Days Scratch Card can be bought at nearby Myanmar Net Resellers and Stores.

5. How do I know my subscribed Myanmar Cast Pack expiration date?
You can easily check the expiration date of subscribed Myanmar Cast Pack at Myanmar Net App.

6. Is Myanmar Cast can be watched only with Myanmar Net internet?
Myanmar Cast can be watched with any internet.

7. Can Myanmar Cast be watched only in Myanmar?
Myanmar Cast can be watched anywhere in the world.

8. Can video be downloaded at Myanmar Cast App?
Myanmar Cast’s video can be watched directly but not downloaded.

9. Which device types can watch Myanmar Cast App?
Myanmar Cast can watch on any type of mobile devices and those who have TVie installed can watch on TV.

10. How many devices can connect and watch Myanmar Cast?
Myanmar Cast can be accessed One Account per Device. If you want to watch with another device, disconnect first on the previous device.

Prepaid CPE

1. What are Prepaid CPE?
CPE (Customer Premise Equipment) is the equipment renting to the Myanmar Net prepaid users for better connectivity at home and Myanmar Net coverage areas.

2. What are the benefits of using CPE?
Myanmar Net connectivity is good even without using CPE. But using it will expand the coverage for the whole home with better connectivity.

3. How to pay for the Prepaid CPE?
Top-up Myanmar Net Account and Rental Fees will be deducted automatically from the account.

4. What happens, if Myanmar Net account does not have enough balance for the charges of Prepaid CPE?
If Myanmar Net Account did not have enough balance for the CPE and Mini rental fees, CPE will be shut-down after one month.

5. How to rent Prepaid CPE?
Please contact Myanmar Net Customer Service at 09 76555 8440 / 8441 (8 am to 5:00 pm), Chatbots from Myanmar Net Application or Myanmar Net Website www.myanmarnet.com and email to cs@myanmarnet.com.

Account Cards and Top-up Cards

1. What are Myanmar Net Account Cards?
Scratch cards for using the Internet which includes Myanmar Net Account Number and Password and also those Accounts can be used again by topping up.

2. How many devices can be connected with an account card?
Each account card can be used by one device.

3. Where can you buy Myanmar Net Account Cards and Top-up Cards?
Myanmar Net scratch cards can be purchased at Myanmar Net stores, authorized resellers, through the Myanmar Net app, and via Wave Pay.

4. How to check Account usages?
Account usages can be checked at Myanmar Net application (or) www.myanmarnet.com after connecting to Myanmar Net Wi-Fi.

5. What is Auto Buy?
Automatically buying the chosen pack after current internet pack is used-up for the convenience of Customers.

6. How to stop Auto Buy?
When buying for the pack, uncheck the Auto Buy at the bottom of the appeared message.

7. How to look for a MAC Address?
MAC Address (or) Wi-Fi Address can be looked at “Setting>About Device”. (eg. 77:33:C2:09:55:3A)

8. What to do after forgetting the Account password?
Please contact Myanmar Net Customer Service.

9. What if the Top-up Card password couldn’t be used after buying?
Please contact Myanmar Net Customer Service at 09 76555 8440 / 8441 (8 am to 5:00 pm), Chatbots from Myanmar Net Application or Myanmar Net Website www.myanmarnet.com and email to cs@myanmarnet.com.

A Wa Thone & A Myan Thone Packs

1. What are A Wa Thone packs?
Myanmar Net A Wa Thone packs allow for unlimited data usage within a specified validity period.

2. What are Speed Internet packs?
Speed Internet packs offer a data limit at a speed of 7 Mbps, usable within a specified validity period.

3. Another pack can be bought after buying 1 Pack?
AWT can be bought up to 3 and Data Packs can be bought up to 4 packs.

4. What are the results for buying 2 or more Packs?
For buying 2 or more Packs, Speeds will be combined for AWT Packs and Data Amounts will be combined for Data Packs. For buying both AWT and Data Packs, Data Pack will be used first always. If Data Pack is used up, AWT Pack will be used if still in valid period.

5. For buying AWT and Data Packs?
AWT and Data Packs can be bought as Scratch Cards (or) Pack Transfer at Myanmar Net Stores, and Resellers. Packs can be also bought at Myanmar Net Application after topping up your Myanmar Net account.

Prepaid Internet

1. What is a prepaid phone internet?
A prepaid phone internet can use with Myanmar Net Account Card, with a username and password for phone internet. 

2. How do I contact Myanmar Net Customer Service?
Please contact Myanmar Net Customer Service at 09 76555 8440 / 8441 (8 am to 5:00 pm), Chatbots from Myanmar Net Application or Myanmar Net Website www.myanmarnet.com and email to cs@myanmarnet.com.

GEN-2 Invaluable Internet

1.What is GEN-2 Invaluable Internet?
Myanmar Net GEN-2 Invaluable Internet is upgrade with advanced technology.

2.How much does the monthly fee for GEN-2 Invaluable  internet plans start at?
In order to ensure accessibility for all Myanmar community, GEN-2 Invaluable  Internet plans are offered starting at a monthly fee of 14,000 MMK.

3. What is the connectivity status of 14,000 Ks plan?
To provide better connectivity and full bandwidth, CPE is installed for not only 14,000 Ks plan but also for all Myanmar Net plans.

4. What is CPE?
CPE (Customer Premise Equipment) is the equipment installed at the place of the Myanmar Net Ah Wa Thone users for better connectivity with full coverage at home.

5. What are the additional services available only with Myanmar Net Internet?
Myanmar Net monthly internet users can enjoy exclusive services such as an OTG Account Cards and Door-to-Door Bill Collection Services.

6. What is OTG Account Card
OTG (On the Go) is a free account with a username and password provided to monthly plan users. It allows you to connect to Myanmar Net Wi-Fi using your phone at any location within Myanmar Net coverage, without any extra charges.

7. Payment method for monthly fees?
Aside from Door to Door Bill Collection service, monthly fees can be paid at Myanmar Net Stores, Resellers , Wave Pay, Citizen Pay and branches of AYA, CB and KBZ Banks , and also their Mobile Banking Apps.

8. How to subscribe for Ah Wa Thone internet?
Please contact Myanmar Net Customer Service numbers

Myanmar Net – 09 765 338 440 

Myanmar Net Plus -09 765 338 441

Myanmar Net GEN-2 – 09 765 479 125 

Myanmar Net Biz – 09 765 479 118  between 8:00am to 5:00 pm , 

or an order can be submitted by filling out the Pre-order Form available on the Myanmar Net website at  www.myanmarnet.com,

and otherwise by sending an email to cs@myanmarnet.com .